Privacy Policy

PurFresh Clean ("we", "us", or "our") operates the website purfreshclean.org and provides professional cleaning services in the Atlanta, GA metropolitan area. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We collect information you provide directly when you:

• Fill out a booking or contact form on our website
• Call or email us to request a quote or schedule service
• Create a service account with us
• Subscribe to our newsletter or blog updates

The types of personal information we may collect include:

• Full name
• Email address
• Phone number
• Service address (including entry codes when provided)
• Payment information (processed through our third-party payment processor - we do not store card numbers)
• Service preferences and special instructions
• Correspondence records (emails, text messages)

2. Automatically Collected Information

When you visit our website, our servers automatically record certain information, including:

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Referring website address
• Date and time of your visit
• Device type and operating system

We use cookies and similar tracking technologies to collect this information. See our Cookie Policy for details on how to control cookies.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your service bookings
• Communicate with you about your appointments, including confirmations, reminders, and post-service follow-up
• Process payments and send invoices
• Respond to your questions, requests, and concerns
• Improve our website, services, and customer experience
• Send you promotional communications, if you have opted in (you may opt out at any time)
• Comply with applicable legal obligations
• Detect, prevent, and address technical issues or fraudulent activity

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service providers: We work with third-party companies that help us operate our business (e.g., payment processors, scheduling software, email service providers). These providers are contractually obligated to use your information only to perform services for us.
• Legal compliance: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, property, or the safety of our staff or clients.
• Business transfers: If PurFresh Clean is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our website prior to your information being transferred.

5. Entry Codes and Home Access Information

If you provide us with key codes, lock combinations, or other home access instructions, we store this information securely in your client account. Access is restricted to your assigned crew lead and our operations manager. We do not share access codes with anyone outside of PurFresh Clean. You may request deletion of this information at any time by contacting us.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you request deletion of your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as transaction records required for tax compliance).

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted transmission of sensitive data (HTTPS/TLS)
• Access controls limiting who can view client data
• Regular review of our data collection and storage practices
• Third-party payment processing (we do not store payment card data on our servers)

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Your Rights and Choices

You have the following rights with respect to your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Opt-out of marketing: You may unsubscribe from our marketing emails at any time using the unsubscribe link in any email or by contacting us directly.
• Data portability: You may request that we provide your data in a machine-readable format.

To exercise any of these rights, contact us at privacy@purfreshclean.org. We will respond to your request within 30 days.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

10. Third-Party Links

Our website may contain links to third-party websites (for example, mapping services or review platforms). We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any site you visit.

11. Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information about your visit, including pages viewed, time spent, and device type. This data is aggregated and anonymized. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@purfreshclean.org
• Phone: +1 (404) 555-8200
• Mail: PurFresh Clean, 3340 Peachtree Road NE, Suite 1100, Atlanta, GA 30326

14. California Residents — CCPA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information. This section describes those rights and how to exercise them.

Right to Know

You have the right to request that we disclose, for the 12-month period preceding your request:

• The categories of personal information we have collected about you
• The categories of sources from which we collected your personal information
• The business or commercial purpose for collecting or selling your personal information
• The categories of third parties with whom we share your personal information
• The specific pieces of personal information we have collected about you

Right to Delete

You have the right to request that we delete personal information we collected from you and retained, subject to certain exceptions. Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information, unless an exception applies.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide a different quality of service because you exercised a CCPA right.

To exercise your California rights, submit a request to privacy@purfreshclean.org or call us at +1 (404) 555-8200. We will respond within 45 days.

15. Nevada Residents

Nevada law (SB 220) gives Nevada residents the right to opt out of the sale of their personal information. PurFresh Clean does not sell personal information. If you have questions about our Nevada privacy practices, contact us at privacy@purfreshclean.org.

16. Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online browsing activities tracked. Because there is currently no uniform standard for recognizing and implementing DNT signals, our website does not currently respond to DNT signals. We continue to monitor regulatory developments in this area.

17. International Data Transfers

PurFresh Clean is located in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to the transfer of your information to the United States and acknowledge that your information will be subject to United States laws.

18. Employee and Contractor Data

If you apply to work with PurFresh Clean as an employee or independent contractor, we collect personal information as part of the application and onboarding process. This may include your resume, contact information, identification documents, and background check results. We use this information solely for employment-related purposes and retain it in accordance with applicable employment law. Employee and contractor data is kept confidential and is not shared with third parties except as required by law or to perform necessary employment functions (e.g., payroll processing).

19. Accessibility

We are committed to making this Privacy Policy accessible. If you require this policy in an alternative format (for example, large print or audio), please contact us at privacy@purfreshclean.org and we will work to accommodate your request.